Semi-automatic dialer.

An auto dialer is software or rarely hardware solution. It offers a possibility either to automatically run your voice broadcast campaign or to make your call centre operators work much easier and more productive. Let's discuss the way auto dialers can help your call centre - no matter if you have a call centre staffed with tens of operators or just a single person responsible for achieving telemarketing and customer service goals.

If you have ever been sitting many hours to call through a long list of target audience you might know how daunting this experience may be. It is known that approximately three quarters (75%) of all calls you make will stumble upon an answering machine or will be busy or unanswered. Imagine yourself giving 20 or 50 spoken messages to those answering machines. By the end of the day you will feel yourself like a cockatoo.


This is where auto dialers come to help.

How to use semi-automatic dialer?

A typical semi-automatic dialer, that is an auto dialer managed by a live person, goes through the database of your target audience and calls each number consecutively. It continues to call the phone numbers until it treads upon a live person answering.

Then the semi-automatic dialer gives you options of whether to broadcast a pre-recorded voice message or to start speaking to the client. This is a good choice as many countries now prohibit playing pre-recorded messages to a person.

You can also choose to record your conversation. This is good for training purposes. You can replay your previous conversations and develop your perfect sales pitch.

Eventually auto dialer will also help you to manage your database by removing invalid phone numbers and sorting the rest of the list in categories - busy, unanswered and replied by answering machine. A semi-automatic dialer is the right choice if your direct marketing campaign is managed by live operator.

Please click here to try Auto dialer software of VoiceNT.